Сбой при копировании файлов загрузки: причины, методы решения проблемы и советы специалистов

2) Using Administrative Rights

The 0x8000ffff error also occurs when you perform a system restore without using your computer’s administrative rights. When you use other accounts, you may fail to overwrite certain system files. So, what you’d have to do is switch to the Administrator account or use the administrative rights of your computer. Follow the steps below:

Switching to Administrator Account:

  1. Click Start and then click the User icon.
  2. From the pop-up menu, choose Sign Out.
  3. Switch to the Administrator account.
  4. Log in again.

Using Administrative Rights:

  1. Click Start.
  2. Inside the Search Programs and Files box, type in “system restore” (no quotes).
  3. Right-click System Restore then click Run as Administrator.
  4. Follow the on-screen instructions.
  5. Go back to what you were doing before the error occurred to check if the issue has been resolved.

5) Repairing Corrupted Registry Files

If there are corrupted or damaged Registry files in your computer, you may encounter the 0x8000ffff error. You can clean up the Windows Registry by following the steps below:

  1. Press Windows key +R.
  2. Type “regedit” (no quotes) and hit Enter.
  3. Once you’re in the Registry Editor, navigate to the following paths (if available):

HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving

HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex

HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier

  1. In the details pane, right-click AdvancedInstallersNeedResolving, NextQueueEntryIndex and PendingXmlIdentifier one by one.
  2. Clean each one of them by selecting Delete.
  3. Restart your computer and go back to what you were doing before the error occurred. Check if the issue has been resolved.

Important Note: Serious problems may occur if you incorrectly modify the Windows Registry files. Keep in mind that this is a sensitive system database. So, before you make any changes, it is best to back up your Registry files. The safest solution is to use one-click programs like Auslogics Registry Cleaner. You don’t have to manually fix damaged Registry files. Using such tool, you can conveniently eliminate the 0x8000ffff error.

6) Creating a New User Account

You can also resolve the error 0x8000ffff by creating a new user account. Here are the steps:

  1. Go to the Search box.
  2. Type “command prompt” (no quotes).
  3. Right-click Command Prompt and select Run as Administrator.
  4. In the Command Prompt, type “net user/add (your username) (your password)” and “net localgroup administrators (your username)/add” (no quotes).
  5. Restart your computer and check whether the issue has been resolved.
  6. Open the Command Prompt and type “shutdown/l/f” (no quotes).

Your computer will log you off before it restarts. Log into the new account and go back to what you were doing before error 0x8000ffff occurred. Check whether the steps resolved the problem.

Have you tried any of the methods we shared?

Boot in a Safe Mode with Networking

Unnecessary drivers, processes and features can tamper with your updates. Try booting in a Safe Mode with Networking to exclude spoilers and update your system and/or apps successfully:

  1. Start -> Settings -> Update & Security -> Recovery -> Advanced Startup
  2. Restart Now -> Choose an option -> Troubleshoot -> Advanced Options
  3. Startup Settings -> Restart -> Safe mode with Networking

Now try to perform the necessary updates.

Does the error code 0x8000ffff keep popping up?

No panic, the following tips may help you.

Quick solution

To quickly resolve «Windows 10 update error 0x8000ffff», use a safe FREE tool developed by the Auslogics team of experts.
The app contains no malware and is designed specifically for the problem described in this article. Just download and run it on your PC.
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Developed by Auslogics

Auslogics is a certified Microsoft Silver Application Developer. Microsoft confirms Auslogics’ high expertise in developing quality software that meets the growing demands of PC users.

Tweak Windows Store

Reconfigure Windows Store

Sometimes Windows Store itself causes the error 0x8000ffff and stops working properly.

To fix this issue, try reconfiguring the temperamental app:

  1. Start menu -> Type PowerShell -> Right-click the result -> Select ‘Run as Administrator’
  2. Type powershell-ExecutionPolicy Unrestricted Add-AppxPackage-DisableDevelopmentMode-Register
  3. Env:SystemRoot\WinStore\AppxManifest.xml -> Reboot your computer

No luck?

Do not let this take the wind out of your sails! Keep going.

Reinstall Windows Store

Reinstalling Windows Store may help you fix the 0x8000ffff error.

Keep in mind that Windows Store is an in-built Windows app. To reinstall it, you should follow these instructions:

  1. Windows key + R -> Type PowerShell -> Enter
  2. Right-click the search results -> Select Run as Administrator
  3. Type Get-Appxpackage –Allusers -> Enter
  4. Windows Store entry -> copy the package name (Ctrl + C)
  5. Type Add-AppxPackage -register “C:\\Program Files\\WindowsApps\\” –DisableDevelopmentMode
  6. Insert the Windows Store package name (Ctrl + V) instead of PackageFullName
  7. Change C: with the letter of your root driver
  8. Windows key + R -> Type PowerShell -> Enter -> Right-click the results and select Run as Administrator
  9. Paste Add-AppxPackage -register “C:\\Program Files\\WindowsApps\\” –DisableDevelopmentMode -> Enter
  10. Replace the PackageFullName and C:
  11. Reboot your computer

Удалите кэш Microsoft Store для исправления ошибки 0х8000FFFF

Другой способ борьбы с проблемой заключается в очистке кэша Microsoft Store. К сожалению, подобное меню Microsoft не предусмотрела, так что придется руками ввести несколько команд.

1. Нажмите комбинацию Windows + R, чтобы открыть окно «Выполнить».

2. В поле «Открыть введите команду wsreset.exe и нажмите клавишу ОК.

3. Примерно на 10 секунд появится пустое черное окно, а когда оно исчезнет – запустится Microsoft Store. Если это не сработает, то кэш можно очистить иначе.

Снова нажмите комбинацию Windows + R и откройте окно «Выполнить».

Введите строку:

Откроется папка с кэшем магазина. Если внутри есть каталог Cache, то переименуйте его, например, в Cache.old. Затем, даже если папки Cache изначально и не было, создайте новую с этим именем.

Теперь можно запускать средство устранения неполадок, как было описано выше. Это поможет обнаружить и устранить проблему.

Mend your System Files

Missing or corrupted system files can be the reason for the error code 0x8000ffff.

Here are some tips to resolve this issue:

Run System File Checker:

  1. Start -> Enter Command Prompt -> right-click Command Prompt -> select Run as administrator -> Enter DISM.exe /Online /Cleanup-image /Restorehealth -> Enter sfc /scannow
  2. Wait for the system scan to finish -> Reboot your Computer

Run Check Disk Utility:

  1. Local Disk -> Properties -> Tools -> Error Checking ->Check OR Windows button (right click) -> Command Prompt (Admin) -> Type CHKDSK /f /r -> Enter ->Type Y -> Enter
  2. Wait for the process to finish -> Reboot your computer

Clear Windows Store Cache

The Windows Store cache can become corrupted and therefore rather troublesome: it can bring about various update problems, for example the notorious error 0x8000ffff.

To fix it, try clearing your Windows Store cache:

or

Now try to reopen the Windows Store and download the apps you need.

If the 0x8000ffff error has not been removed, do the following:

  1. Windows key + R -> Paste %localappdata%\\Packages\\Microsoft.WindowsStore_8wekyb3d8bbwe\\LocalState -> OK
  2. Find the Cache folder -> Right-click on it -> Rename -> Type Cache.old
  3. If there is no such folder on your computer, create a new folder and name it Cache -> close File Explorer
  4. Windows key + I -> Updates & Security -> Troubleshoot -> click Windows Store App -> Run a scan

If the error in question is still present, the Windows Store cache is certainly not the one to blame.

Just proceed to the following tips.

Способы решения ошибки 0x8000FFFF

Если ошибка, связана с обновлением KB929777, проверить установление обновления можно путем нажатия кнопки пуск, затем панель управления, далее откроется вкладка с просмотром доступных обновлений. В списке будут отображаться установленные обновления системы.

В случае, если в списке установленных обновлений не отображается КВ929777, можно попробовать следующий способ. При помощи команды msconfig или программы от стороннего разработчика CCleaner убираем ненужные программы из вкладки автозагрузка. Обычно в автозагрузке полно совсем ненужных модулей, добавляемых браузерами или программами.

Далее запускаем от имени администратора: проверяем целостность системных файлов командой sfc\scannow, при помощи команды regedit переходим к правке реестра виндовс.

Нам интересен раздел реестра HKEY_LOCAL_MACHINE\COMPONENTS. Справа в таблице будут отображаться требуемые ключи: PendingXmldentifier , NextQueueEntryIndex, AdvancedInstallersNeedResolving. Их необходимо удалить. Завершив правку реестра необходимо сохранить внесенные изменения. После проведённых манипуляций система перестанет беспокоить пользователя надоедливым сообщением об ошибке.

  • Проверить компьютер на вирусы при помощи программы Cureit или другого антивируса.
  • Провести проверку жесткого диска при помощи команды chkdsk.exe
  • Обновить драйвера используя автоматическую загрузку свежих версий драйвер используя для этих целей утилиту Driver Pack Solution.
  • Почистить реестр любыми чистильщиками, лучше всего для этого подойдет CCleaner или RegCleaner.
  • Произвести откат системы на более ранее состояния, при использовании точки восстановления
  • Используя центр обновлений, установить последние обновления Windows.
  • Произвести чистую установку версии операционной оболочки Windows.

Error Code 0x8000FFFF Solved!

One of these or a combination of the seven fixes should remove your 0x8000ffff error and let you back in the Microsoft Store. I hope you don’t have to reach for the eighth option, Reset Windows 10. That said, it is handy as an absolute last resort.

Getting an «Unexpected Store Exception» error on Windows? We can help. Got other Microsoft Store issues? Check out ways to fix your Microsoft Store issues.

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About The Author

Gavin Phillips
(638 Articles Published)

Gavin is the Junior Editor for Windows and Technology Explained, a regular contributor to the Really Useful Podcast, and was the Editor for MakeUseOf’s crypto-focused sister site, Blocks Decoded. He has a BA (Hons) Contemporary Writing with Digital Art Practices pillaged from the hills of Devon, as well as over a decade of professional writing experience. He enjoys copious amounts of tea, board games, and football.

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3. Reconfigure or Reinstall the Microsoft Store

You can reconfigure the Microsoft Store in an attempt to remove your 0x8000ffff error. To reconfigure the Microsoft Store:

  1. Type Powershell into your Start menu search bar, then right-click the best match and select Run as Administrator.
  2. Copy and paste the following command:

  3. Now, do the same for this command:

    Env:SystemRoot\WinStore\AppxManifest.xml
  4. Reboot your system.

Sometimes the reconfigure option isn’t enough to clear the 0x8000ffff error. In that case, you can try a full Microsoft Store reinstallation. It doesn’t take long!

  1. Type powershell into your Start menu search bar, then right-click the best match and select Run as Administrator.
  2. Copy and paste the following command:

  3. Close PowerShell, then reboot your system.

4. Run CHKDSK and SFC

CHKDSK is a Windows system tool that verifies the file system and with certain settings, fixes issues as it runs. You run CHKDSK from the Command Prompt, and it has a bunch of nifty features.

7 Nifty CHKDSK Features to Use in Windows 10

CHKDSK («check disk») is a Windows diagnostic tool that scans data drive volumes, verifies their integrity, and fixes errors when necessary. Here we highlight the improved CHKDSK features you can find in Windows 8 and 10.

  1. Type command prompt in your Start menu search bar, then right-click the best match and select Run as administrator. (Alternatively, press Windows key + X, then select Command Prompt (Admin) from the menu.)
  2. Next, type chkdsk /r and press Enter. The command will scan your system for errors and fix any issues along the way.

If that doesn’t work, you can run the Windows System File Check (SFC).  System File Check is another Windows system tool that checks for missing and corrupt Windows system files. Sounds like CHKDSK, right? Well, SFC checks for Windows system files specifically, while CHKDSK scans your entire drive for errors.

But before running the SFC command, it is best to double-check that it is completely functional.

DISM stands for Deployment Image Servicing and Management. DISM is an integrated Windows utility with a vast range of functions. In this case, the DISM Restorehealth command ensures that our next fix will work properly. Work through the following steps.

  1. Type Command Prompt (Admin)in the Start menu search bar, then right-click and select Run as administrator to open an elevated Command Prompt.
  2. Type the following command and press Enter: DISM /online /cleanup-image /restorehealth
  3. Wait for the command to complete. The process can take up to 20 minutes depending on your system health. The process seems stuck at certain times, but wait for it to complete.
  4. When the process completes, type sfc /scannow and press Enter.

8. Reset Windows 10 (Last Resort)

Okay, still tearing your hair out? Sometimes nothing other than a Windows 10 Reset will fix your problem. Windows 10 Reset replaces your system files with a completely fresh set of files and theoretically clears lingering issues relating to the Memory Management error while keeping the majority of your important files intact.

Head to Settings > Update and Security > Recovery, then under Reset this PC select Get started.

Your system restarts as soon as you hit the button, so make sure you to back up any critical files beforehand. Your system will restart, then you may select Keep my files or Remove everything.

Симптомы ошибки 0x8000FFFF

  • Медленная работа PC, зависание курсора мыши.
  • Иногда компьютерные вирусы вызывают множественный запуск программ, например, браузеров, на компьютере пользователя. В результате попытки закрытия этих программ возникает краш системы с пометкой «Error 0x8000FFFF».
  • У некоторых пользователей данная проблема наблюдалась после установки обновления KB929777.
  • «Windows Error 0x8000ffff» случается в любой момент работы операционной среды: при выходе из спящего режима, в процессе установки программ, в момент выключения системы.

Ошибка приводит к разным последствиям: в большинстве случаев система работает, но значительно медленнее обычного, в других случаях неполадка запускает самопроизвольную перезарузку PC.

5. Delete Software Distribution Folder

Deleting your Software Distribution folder can jolt your Windows Update back into life, and remove your 0X8000ffff error along with it.

However, before continuing with this fix, please be aware that removing the contents of your Software Distribution folder does come with some side effects. Most notably, deleting the folder removes your Windows Update history and the next time you attempt to update your system, the process could take a few minutes longer.

  1. Type command in your Start menu search bar, then right-click the best match and select Run as Administrator. An elevated Command Prompt will appear.
  2. Enter net stop wuauserv
  3. Enter net stop bits
  4. Open a Windows Explorer window. Copy and paste C:\Windows\SoftwareDistribution into the address bar.
  5. Open the Software Distribution folder. Press CTRL + A to select all files, then Delete.

If you are unable to delete all of the files, reboot your computer, and run through the process again. Once you remove the files, reboot your system.

Run Windows Update Troubleshooter

If the Error 0x8000ffff keeps interfering with your updates, utilize Windows Update Troubleshooter. Download the file and run it by clicking on it. Then follow the simple instructions. This Microsoft solution can detect update issues and fix them automatically.

To some up, you can try these 12 tweaks one by one to fix Error 0x8000ffff on Windows 10:

  1. Check Your Computer for Malware Infection
  2. Tweak Your Drivers
  3. Set Correct Date & Time
  4. Boot in a Safe Mode with Networking
  5. Clear Windows Store Cache
  6. Reconfigure / Reinstall Windows Store
  7. Mend your System Files
  8. Switch to Administrator Account
  9. Edit Registry Entries
  10. Disable a Proxy Server
  11. Create a New User
  12. Run Windows Update Troubleshooter

Используйте утилиты CHKDSK и SFC для решения проблемы с ошибкой 0х8000FFFF

Системная утилита CHKDSK является отличным инструментом Windows для проверки целостности файловой системы. В ходе работы с определенными ключами эта программа может также и устранять существующие проблемы. Запустить CHKDSK можно из командной строки, утилита имеет в своем арсенале несколько отличных функций.

1. В окне меню поиска введите запрос «Командная строка». Затем кликните по приложению правой кнопкой мыши и выберите опцию «Запуск от имени администратора».

2. В появившемся окне наберите команду chkdsk /r и нажмите клавишу «Ввод». Команда позволит начать сканирование системы на ошибки и будет их исправлять по мере обнаружения.

Если этот инструмент не поможет, то перейдите к следующему – Windows System File Check (SFC). Утилита похожа на предыдущую, но проверяет целостность не всех файлов на диске вообще, а системных самой операционной системы. Перед запуском программы SFC стоит убедиться в ее функциональности.

На данном шаге потребуется служебное средство DISM (Система обслуживания образов развертывания и управления ими).  За сложным названием скрывается еще одна интегрированная в операционную систему утилита с широким спектром возможностей. В нашем случае понадобится команда с ключом, гарантирующим корректную работу исправления. В запущенной от имени Администратора командной строке введите следующую команду и нажмите Ввод:

Дождитесь завершения процесса. Он может занять до 20 минут, но это зависит от скорости работы всей системы. Даже если покажется, что процесс подвис, стоит дождаться его завершения.

После завершения работы утилиты введите в командную строку команду:

и подтвердите выбор нажатием клавиши Ввод.

7. Repair a Network Problem

Some users report the 0x8000ffff error stemming from a network issue. You can use the Windows 10 integrated network repair troubleshooter to fix this, too.

To run the troubleshooter:

  1. Press Windows Key + I.
  2. Type troubleshoot network in the search bar.
  3. Scroll down and select Network troubleshooter, then follow the on-screen instructions.

If that doesn’t work, try changing your DNS settings. Switching to an alternative DNS can sometimes resolve network-related issues.

  1. Type network in your Start menu search bar and select the best match.
  2. Select Change adapter options.
  3. Right-click your active connection and select Properties, then internet Protocol Version 4, then Properties.
  4. Select Use the following DNS server addresses, and enter 1.1.1.1 and 8.8.8.8. Press OK.

1.1.1.1 is a privacy-focused DNS, while 8.8.8.8 is the Google Public DNS.

Check Your Computer for Malware Infection

First and foremost, let’s find out whether your computer is malware-infected. Removing nefarious intruders will help you fix the 0x8000ffff issue and save your system from further damage.

Here are 3 easy ways to identify and handle malware infection:

Utilize Windows Defender

Windows Defender is a built-in antimalware tool. If it happens to be the only security solution installed on your computer, Windows Defender does its best to keep your Windows 10 safe. If you have another antivirus installed, Windows Defender is still at work performing occasional system scans.

If an occasional scan is not enough, make use of a deep offline scan with Windows Defender:

  1. Start menu -> Settings -> Update & Security
  2. Windows Defender -> Windows Defender Offline -> Scan Offline

Your computer will reboot, and then you will be able to check whether the issue has been resolved.

Run Your Main Antivirus Program

Scan your Windows 10 with your main antivirus solution in order to identify and remove all the malware issues from your computer.

Provide Extra Protection

In order to conquer malicious invaders, you may need additional scanning performed by a special anti-malware tool. For example, Auslogics Anti-Malware can detect and erase the threats your main antivirus may miss.

Полный сброс настроек Windows 10, как последняя попытка решить проблему с ошибкой 0х8000FFFF

Если вышеперечисленные способы не помогли, то настала пора переходить к последнему. Сброс настроек Windows 10 уж точно поможет. В ходе этой процедуры системные файлы будут заменены на оригинальные. Теоретически это должно устранить связанные с управлением памятью ошибки. Но при этом большинство важных файлов останется в целости и сохранности.

1. Перейдите в Параметры Windows → Обновление и безопасность → Восстановление. В разделе «Вернуть компьютер в исходное состояние» нажмите клавишу «Начать».

2. На последнем шаге останется выберите одну из опций: «Сохранить мои файлы» или «Удалить все».

После этого начнется перезагрузка, поэтому лучше стоит заранее сделать копии всех важных файлов.

Ошибка с кодом 0x8000FFFF побеждена!

Один из вышеприведенных рецептов или их комбинация должны устранить проблему и вернуть Microsoft Store в работоспособное состояние. Надеемся, что вам не придется прибегать к последнему, наиболее кардинальному способу. К нему стоит обращаться, как к абсолютному и окончательному решению.

3) Updating the Drivers

Several errors can show up when your computer has incorrectly configured, outdated, or incompatible drivers. One of the problems you may encounter on Windows is the error code 0x8000ffff. As such, you have to go through all the components you installed. Check and update damaged drivers according to the latest manufacturer-recommended versions. Follow the instructions below:

  1. On your keyboard, press Windows key +X.
  2. From the Jump List, choose Device Manager.
  3. Expand the device entries and look for the ones that may have caused the error.
  4. Go through each damaged driver. Right-click the device and select Update Driver Software.
  5. The other option would be to uninstall the driver and let your system automatically reinstall it.

Pro Tip:

As you can see, updating drivers can be time-consuming. Our advice is to use a program that can automate this. Use Auslogics Driver Updater and you can conveniently receive a complete report of all the drivers that need attention. Through this program, you can even quickly update them to the latest versions recommended by your computer’s manufacturer.

Tweak Your Drivers

Corrupted or obsolete drivers might be the reason for the error 0x8000FFFF appearing on your screen.

Here are some tips to deal with problematic drivers:

Use Driver Update

Updating your drivers may resolve the problem in question. Thanks to the Driver Update option, Windows 10 can search for updated driver software:

  1. Start -> Settings -> Update & Security -> Check for updates
  2. Choose the driver you need from the list and click Install.

Use Driver Verifier and Device Manager

You can fix driver issues manually by making use of the built-in Windows Driver Verifier:

Driver Verifier may detect the device that causes Windows 10 error 0x8000ffff.

Then you should utilize Device Manager in order to resolve this issue:

  1. Win + X -> Device Manager -> Expand the device entries
  2. Search for the problematic driver -> Right-click on it -> Update Driver Software

Edit Registry Entries

Please note that modifying registry entries is a risky business. If performed improperly, it can cause an irreversible damage to your system. That is why we strongly recommend you to use professional tools for this purpose – free and safe Auslogics Registry Cleaner are among them.

If you still want to edit your registry entries manually, hold your breath and follow the instructions:

Back up your Registry entries or create a system restore point

To avoid negative repercussions, you should either back up your Windows 10 Registry

  1. Start menu -> Type regedit.exe -> Enter
  2. Select the registry keys and/or subkeys you want to back up -> File > Export -> Choose the location and name for the backup file -> Save

or create a System Restore point:

  1. Start menu -> Type restore -> Create a restore point
  2. System Properties -> Create -> Describe briefly the restore point -> Create.

Edit your Registry using Command Prompt:

  1. Start menu -> Search for Command Prompt -> Right-click Command Prompt -> Run as administrator
  2. Type reg /? -> Enter -> Explore the operations types you can use to edit the registry

To remove entries, use the following syntax:

The descriptions:

  1. KeyName: the path to the subkey or entry (It can be HKLM, HKCU, HKCR, HKU, or HKCC).
  2. /v ValueName: the name for the registry key you want to delete.
  3. /ve: defines if you’re deleting an entry that has a null value.
  4. /f: deletes registry content.

For example:

Be careful! Double-check all your commands before executing them. Even a tiny mistake can destroy your system!

These are the ways to restore your backups in case something goes wrong:

Restore your backup files:

  1. Start menu -> Type regedit.exe -> Enter -> Registry Editor -> File
  2. Import -> Find your backup location -> Choose the backup file -> Open

Restore your system:

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